Cntepower Privacy Policy

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Cntepower Privacy Policy

Contemporary Nebula Technology Energy Co., Ltd. and its associated companies globally (referred to as “Cntepower”, “we”, and “our”) value your privacy and recognize its significance. This Privacy Statement is applicable to all Cntepower enterprise business platforms, including websites, applications, products, and services that link to or mention this Statement. Please review this Statement before using them.

This document outlines how Cntepower handles your personal data in our enterprise business operations. However, it might not cover every scenario of personal data processing. In cases where specific Cntepower enterprise business websites, applications, products, or services have unique data processing practices, we may provide a separate privacy statement or notice. These dedicated documents will detail how we process your data and inform you about your rights and how to contact the data controller. We recommend reading these specific privacy statements or notices alongside this general Privacy Statement before utilizing the relevant website, application, product, or service.

I.How We Collect & Use Your Personal Data

Personal data refers to any information that can identify an individual, either by itself or when combined with other information. Your interactions with us, such as using our websites, applications, products, or services, may require you to provide this kind of data. While you have the option to withhold this information, doing so might limit our ability to offer you certain products or services or hinder our capacity to address and resolve any problems you report.

A. How We Collect Your Personal Data

Our collection of your personal data is strictly for the purposes outlined in this Statement. Below are types of personal data we might collect:

  1. Data Provided by You:a. Account Details: This includes account ID, password, name, email address, phone number, country, and OpenID and related details for social media logins.b. Contact Information: Your name, email, phone number, country, city, company, job title, and address.c. Feedback: Any comments or feedback regarding your experience with our products and services, purchase requirements, and overall satisfaction.
  2. Data Collected During Product and Service Usage:a. Device Information: Data about your device, such as operating system, IP address, browser type and version, and other technical details, varies based on the product or service used.b. Interaction Data:• Records of interactions such as webinar attendance, advertisement clicks, email open and click rates.• Communication logs, including phone numbers, recordings, and chat histories from interactions with our customer service channels, whether in-person, online, phone, or email.• Attendance details, photos, and audio-video files from offline events like exhibitions and summits.• Location data for location-based services, subject to your authorization.• Log information like access time, frequency, IP addresses, and event details (e.g., successful or failed access).c. Third-Party Information: We may obtain information about you from public and commercial sources as allowed by law, such as aliases used on our website from third-party social media platforms.d. Non-Personally Identifiable Information (Non-PII): This includes data like website visit counts, which can’t identify you individually. We use this to enhance our services and meet user needs. If non-PII is combined with your data, it will be treated as personal data.

B. How We Use Your Personal Data

  1. Objectives for Utilizing Personal DataWe gather and utilize your personal data to enhance your experience with our products and services. Your personal data may be used for purposes such as:a. Account Authentication: For creating accounts and managing access and permissions.b. Communication: With your approval, to contact you about products, services, and events, with the option to unsubscribe at any time.c. Marketing and Surveys: Confirming participation in marketing events and gathering survey responses through Cntepower or authorized partners.d. Social Media Interaction: Sharing your encrypted user ID with third-party social media for advertising Cntepower products, with your consent.e. Contractual Obligations: Fulfilling contracts, processing payments, and providing delivery and maintenance services.f. Support Services: Offering technical and after-sales support, addressing issues, and providing solutions or advice.g. Training and Competitions: Managing Cntepower certification exams, online learning, and related training and competitions.h. Business Relations: Engaging with suppliers and business partners for operational purposes.i. Personalized Experience: Tailoring user experience and content to your preferences.j. Business Analysis: Conducting audits, data analysis, and research to improve efficiency and products.k. Data Security: Ensuring the security of personal data and our products, and enhancing fraud prevention measures.l. Legal Compliance: Adhering to and enforcing relevant laws.
  2. Legal Grounds for Data ProcessingThe processing of your personal data is in line with legal requirements and based on:• Contractual necessity;• Your consent;• Protection of our or third parties’ legitimate interests, including efficient business operation, system and customer security, among others;• Compliance with legal obligations.

II. How We Use Cookies & Similar Technologies

A. Cookies

To ensure the smooth functioning of our websites and applications, we might place a small data file called a cookie on your computer or mobile device. A cookie is a text file saved by a web server on a device. It can only be accessed or read by the server or user that generated it. Typically, a cookie contains identifiers, the site name, and some numbers and characters. Cookies are browser- or application-specific, allowing websites or apps to remember details like your preferences or shopping cart contents.

As is common with many websites and Internet services, we utilize cookies to enhance user experience. They help websites or apps recall your settings (e.g., language, font size, other browser preferences), saving you from resetting them each time you visit. If cookies are disabled, websites will perceive you as a new visitor each time you open a page. For instance, if you leave a logged-in website and return later, you’ll need to log in again.

We assure you that cookies are used solely for the purposes stated in this Statement. You have control over cookies and can delete them as per your preferences. All cookies on your computer can be cleared, and most web browsers offer an option to block cookies.

B. Web Beacons and Pixel Tags

Besides cookies, we also employ technologies like web beacons and pixel tags on our websites and applications. For instance, we might send emails with click-through URLs linking to a Cntepower web page. Clicking these links allows us to monitor your visit, aiding us in understanding your product and service preferences to enhance our customer service. A web beacon is an invisible graphic embedded in web pages or emails. We utilize pixel tags in emails to determine if an email has been opened. If you prefer not to be tracked in this way, you can opt out by clicking the unsubscribe link in the email.

Your use of our websites and applications implies your consent to the use of these technologies, including cookies, web beacons, and pixel tags, as outlined here.

III. How We Disclose Personal Data

We typically disclose your personal data only under these circumstances:

  1. Authorized Disclosure: We release information to a third party as per your authorization and direction.
  2. Affiliate Sharing: As a global entity, we share personal data with our affiliated companies for clear, specific, and legitimate reasons, ensuring only necessary information is shared for service provision.
  3. Partner Collaboration: In line with this Statement, we might share your data with partners who are authorized to provide certain services on our behalf. For instance, sharing your data with a logistics provider is necessary for shipment when you purchase from us.
  4. Legal Compliance and Transactions: We may need to disclose your personal data to law enforcement or in response to legal processes under applicable laws. Additionally, in events like restructuring, mergers & acquisitions, separation, bankruptcy, or liquidation proceedings within a jurisdiction, your personal data may be disclosed as part of the transaction.

IV. How We Protect & Retain Your Personal Data

We prioritize the security of your personal data and implement various measures to protect it against unauthorized access, disclosure, use, alteration, damage, or loss. These measures include using encryption for data confidentiality, deploying defense mechanisms against attacks, and employing access control to allow only authorized personnel to handle your personal data. Additionally, we conduct regular training for our staff to enhance their understanding of privacy and security practices. While no security system is infallible, we are deeply committed to safeguarding your personal data.

Your personal data is retained only for as long as necessary for the purposes described in this Statement, except in cases where law allows or necessitates a longer retention period. The duration of retention depends on various factors, such as the nature of the data, the purpose of use (like providing services, maintaining transactions, improving product and service performance, ensuring system security, addressing user queries or complaints, and problem troubleshooting), your consent to extended retention, and specific legal, contractual, or similar requirements. We keep your registration information as long as your account is active and needed to provide services to you. Should you choose to deregister, we will cease to provide services through your account and will delete or anonymize your personal data within a necessary timeframe, unless there are specific legal stipulations to the contrary.

V. How We Process Children’s Personal Data

Our websites, applications, products, and services are designed for adult users and are not intended for children.

In accordance with local laws, children (as legally defined) are prohibited from registering for or using our websites, applications, products, or services without parental or guardian consent.

If you, as a parent or guardian, suspect that your child’s personal data has been collected by us, please refer to the “X. How to Contact Us” section of this Statement for guidance on reaching out to Cntepower. We commit to promptly deleting any such data upon verification.

VI. Third-Party Providers and Their Services

During your interaction with our services, you might encounter content or web links from entities other than Cntepower. Please note that Cntepower does not control these external contents or websites once you’re redirected. However, you have the discretion to decide whether to follow these links, engage with the content, or use the products and services offered by these third parties.

Any personal data you submit on a third-party website is gathered and managed exclusively by that third party, separate from Cntepower’s data processing practices. These third-party entities do not operate under the guidelines of this Statement. We advise you to thoroughly review and understand their privacy policies before providing any personal data to them.

VII. Updates to This Statement

We maintain the right to revise or amend this Statement whenever necessary. The most current version of the Statement will always be available here. In the event of significant changes to this Statement, we may inform you through various methods, such as by posting an announcement on our website or providing a direct notification to you.

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